At Charles and Casassa, our job is to see that your claim is handled quickly and fairly, and that you are always informed on what is going on. Practices and procedures may vary depending on the type of insurance and the insurance company, but our companies will take care of everything. In most cases we can let you know well in advance what to expect and will be able to make sure that everything is on track and moving forward. We want the claim process to go as smoothly as possible, and we're always here for you!